WanAware: Assuring Exceptional Experiences in Healthcare

The healthcare industry is undergoing rapid change, driven by the need to improve patient care, enhance operational efficiency, and reduce costs. This shift has led to a significant increase in the integration of connected devices and applications within healthcare systems, creating a complex IT landscape that demands a new and comprehensive observability solution.

WanAware's Knowledge Discovery Engine offers a new paradigm in intelligent observability, purpose-built to address the unique challenges faced by healthcare organizations. WanAware empowers healthcare providers to deliver exceptional digital experiences, optimize clinical workflows, and transform their operations.

The Evolving Landscape of Healthcare IT

The adoption of electronic health records (EHRs), telehealth platforms, medical IoT devices, and other digital tools has revolutionized healthcare delivery. However, this also introduces new complexities in managing the performance, availability, and security of critical systems and applications. 

Current and legacy monitoring solutions struggle to keep pace with these changes, leaving healthcare organizations with fragmented visibility, reactive management practices, and an over-reliance on manual intervention. WanAware solves these challenges, providing a proactive and intelligent approach to observability that enables healthcare providers to:

Ensure Seamless Patient Interactions:

Delivering a positive patient experience
is paramount in healthcare. WanAware
assists in the reliable performance of patient
portals, telehealth platforms, and other digital
touchpoints that patients rely on.

Enable Productive Clinician Experiences:

Clinicians need uninterrupted access to critical
applications and data to provide quality care.
We help assure the performance of EHR systems,
medical imaging platforms, and communication
tools, enabling clinicians to focus on their patients,
not technology issues.

Maintain a Secure and Resilient Infrastructure:

Protecting sensitive patient data and ensuring
the availability of critical systems is paramount.
Our comprehensive monitoring and proactive
remediation capabilities help healthcare
organizations maintain a secure and resilient IT
infrastructure.

WanAware: A Holistic Approach that Reinvents Intelligent Observability

Unlike existing monitoring tools that focus on individual components, we provide a holistic view of the connected asset and IT infrastructure. Our Knowledge Discovery Engine (KDE) leverages AI, machine learning, proprietary algorithms, and a rules-based approach to analyze data, identify anomalies, and predict potential issues before they impact operations. Our proactive approach to observability enables healthcare organizations to:

  • Troubleshoot Patient-Facing Applications: WanAware provides deep visibility into the performance of patient portals, telehealth platforms, and other digital tools, enabling IT teams to quickly identify and resolve issues that impact the patient experience.
  • Optimize Clinical Workflows: By intelligently monitoring EHR systems, medical imaging platforms, and other critical applications, we help ensure that clinicians have uninterrupted access to the tools and data they need to provide quality care.
  • Support a Hybrid Workforce: With the rise of remote work and telehealth, healthcare organizations need to support a distributed workforce. We provide insights into the performance of home networks, broadband connections, and collaboration tools, enabling IT teams to ensure that remote clinicians and staff have a productive and seamless experience.