A Solution Born Out of Necessity

WanAware's roots lie in 21Packets, a company founded to deliver global internet connectivity to a unique and highly demanding clientele. These customers, including major energy conglomerates, international NGOs, and government contractors, required absolute reliability and dynamic scalability for their mission-critical operations in remote and challenging environments.

The Challenge: The Limitations of Existing Observability Tools

Existing SDWAN solutions proved inadequate for the stringent demands of 21Packets' clients. The company needed an observability platform that could provide real-time, granular visibility into their network and connected assets, but the available tools fell short of expectations.

Despite a decade-long exploration of every conceivable observability solution, 21Packets found none that could fulfill his specific requirements. Undeterred, he took the initiative to assemble a team of leading experts in big data, ingestion, and networking to develop a solution tailored to the unique challenges faced by 21Packets.

The Solution: WanAware Emerges

The culmination of this endeavor was WanAware, an Intelligent Observability platform that transcends the limitations of conventional tools. WanAware goes beyond mere uptime monitoring, providing deep contextual awareness of each asset, its role, and its criticality within the customer's infrastructure.

WanAware's capabilities include:

• Comprehensive Asset Identification and Contextualization: Identifying assets, understanding their deployment context, and determining their roles and criticality in the infrastructure.
• Historical and Predictive Intelligence: Utilizing historical and predictive intelligence to provide insights into performance, availability, security, and software updates, enabling prioritized alerts and proactive problem-solving.
• Global IP Address Visibility: Seeing and fingerprinting every transaction on every open port across the internet, enabling a comprehensive understanding of global IP performance.
• Living Historical IP Map: Creating and maintaining a dynamic map of every IP address on the internet, enriched with metadata such as ownership and associated risks.

WanAware Directly Addresses the Shortcomings of Legacy Observability Tool:

• Limited Visibility: Traditional tools often provide a narrow perspective, primarily focused on uptime/downtime status, leading to delayed problem detection and inefficient troubleshooting.
• Lack of Context: Legacy tools often fail to contextualize assets and their roles within the infrastructure, making it difficult to prioritize alerts and understand the true impact of outages.
• Inefficient Remediation: Traditional remediation methods are often reactive and resource-intensive, relying on outdated toolsets and manual processes, hindering IT initiatives and innovation.

Conclusion

The WanAware narrative is one of relentless innovation and a dedication to addressing real-world challenges. Born from a need for superior observability solutions, WanAware has evolved into a powerful platform that provides unparalleled visibility and control over complex IT infrastructures. By tackling the limitations of legacy tools, WanAware empowers organizations of all sizes to enhance their performance, availability, and security.

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